Refund policy

If your item arrives damaged or is incorrect, please contact me within 3 days of receipt, with a photo of what you received. I will ask that you ship the artwork back to me in the original packaging. Once your item is received, I will refund your charges for the item, the original shipping, and the return shipping.

If you would like to exchange the piece you purchased for a different design, let me know within 5 days of receipt. I will ask that you ship the artwork back to me and let me know your new choice. Once the item is received in new condition, I will pay the shipping costs to ship your new piece. Any charges for size/format upgrades will be due before shipping.

Buyers outside the USA, please note that VAT Taxes, Import Fees, Customs Fees and Duties that you may have paid to receive your package are not refundable.

You can always contact me with any questions at katie@kmberggren.com.