Frequently Asked Questions
Reward Points, Shipping, Refunds/Returns, Image Usage, Framing & More
Q: Who is Katie m. Berggren?
Hello! Learn more here.
Q: What is My Rewards? How do I redeem my Reward Points?
If you create an account before or during the checkout process, you will earn rewards just by purchasing the art that feeds your soul, touches your heart and speaks your passion! Earn points on ALL of your purchases in the Katie m. Berggren Online Studio Shop! Earn 3 points for every print you purchase, regardless of size. Earn 6-30 points for every original painting you purchase. Once you reach 30 points you'll have $30 to spend in the Online Studio Shop. Put the $30 toward anything you like (even an original painting). You will have 90 days to use your credit.
REDEEM YOUR POINTS on the My Rewards page.
Spread your love around ~ mother & child prints make AMAZING GIFTS for new & expectant mothers, physicians, best friends, sisters, aunts, doulas and midwives ~ anyone who values and cherishes the gift of connection between families.
Q: Do you ship your original paintings and products overseas?
Absolutely! I ship original paintings, prints of all sizes, charms and magnets all over the world. Original paintings larger than 24" across on one side have the canvas removed from the stretcher bars, and are rolled and shipped in a sturdy tube. The paintings can then be restretched onto new stretcher bars (frame) in an art or frame shop near your home. Original paintings smaller than 24" are shipped ready to hang. See Katie m. Berggren's Global Client Map! Please note: shipping charges paid to the artist for the shipping and handling of the original painting or product does not include charges such as Customs charges & import fees. The buyer is responsible for all Customs charges upon the package arriving in the destination country. There is no way for me to estimate Customs fees in advance and include them in the shipping cost.
Please note: shipping charges paid to the artist for the shipping and handling of the original painting or product does not include charges such as Customs charges & Import fees. The buyer is responsible for all Customs charges upon the package arriving in the destination country. There is no way for the Online Studio Shop to estimate Customs fees in advance and include them in the shipping cost.
Shipping for large Stretched Canvas Prints: Orders outside of the U.S. will require additional shipping charges for stretched canvas prints in sizes 24x20" and 24x24". Buyers will be notified of charges before shipping, and will have the option to cancel their order once accurate shipping charges to their shipping address (with size and weight of package) have been identified. Some countries require Global Express Guarantee shipping, 3-5 business day shipping, but with higher costs.
Free Global Shipping On Orders Over $250 is for a limited time and does not apply to commissioned painting orders. ***** If you are using the code and have more than $250 in your cart, and have selected the FREE SHIPPING option, but are seeing a shipping fee, don't worry, I'll refund any paid shipping charges as soon as I see your order come in! ***** You will have the option to pay to expedite your shipping method. Any additional charges (beyond Standard Shipping) required for large Stretched Canvas Prints shipped to areas outside the USA, will be due (see above note about Shipping for Large Stretched Canvas Prints).
Q: What is your Return &/or Refund Policy?
Returns ~ If your package arrives and for any reason you are not satisfied with your item(s), please let me know as soon as possible, so that I can make it right. If you would like to make a swap, say, the piece you originally chose doesn’t feel like the “right” one for your home now that you have it, please contact me within 30 days to let me know (if you do NOT get a reply email, that means I did NOT get yours!). I will ask that you ship the package back to me, let me know your new choice, and I will pay the shipping to ship you a new print. Any charges for upgrades in print size or format will be due, of course. I want you to LOVE the pieces you surround yourself with! I want to make sure you are 100% satisfied!
Refunds ~ I want you to be 100% happy with your purchase from and communications with Katie m. Berggren & the Online Studio Shop. If you are unhappy with your purchase for any reason, I ask that you let me know as soon as possible. If you would like a refund for your order, I will ask that you ship your package back to me and I will reimburse 100% of your charges for the item, including the original shipping, and the return shipping back to me.
“Buying from Katie is like having a best friend who happens to be incredibly talented
and whom I love to purchase things from. Her customer service is so personal that I feel
I should have her over for mimosas. And her artwork... well that just speaks to itself.
Thanks Katie for being so awesome.
May you continue creating special moments for many many years to come.”
~ Carolina in California
Q: What if I can't decide on a piece that represents my whole family, or me and all of my kids?
A great idea that MANY collectors have is to choose a print or painting that represents mama with EACH child individually. We have different relationships with each of our children ~ each deserves its own unique celebration. The chosen prints can hang together in a collage, or separately, perhaps near or in each child's bedroom.
I encourage you to follow your heart while looking through the paintings in the shop and choose those that speak to you, that bring feelings of peace and whole-heartedness ~ regardless of eye or hair colors.
The Online Studio Shop is set up to make it EASY for you to snag the print that represents your unique relationship, you can choose via family size or narrow it down to breastfeeding, babywearing or cosleeping paintings :)
Also, I am honored to create paintings inspired by the affection and connection of specific mothers and their child(ren). Most important to note, however, is that I focus on capturing the emotion and connection between family members – instead of a photo likeness. See additional information about Commissioned Paintings here.
“I am just blown away, I yet again lack the words to convey how much I LOVE our painting.
I thought it was beautiful last night but tonight it’s even more stunning,
it’s so rich & has such a warm glow, I love the deeper gold/orange tones.
It feels warm, blissful, serene, snug, safe… these words aren’t enough,
I will have to go get a thesaurus & see if I can find the words to do it justice! I
’m full of smiles ever since I received this. I forsee lots of time spent each day staring at it
and feeling warm and happy! Thank you so much for creating this unique and precious gift for me,
I know I will treasure it forever. You are a fantastically talented artist but it is a particularly special talent
that you have to be able to capture the bond between mother and child(ren) so poetically.”
~ Michelle, mother of two cherished little blonde boys, and a commissioned client in Ireland
Q: Do you custom paint for families; can you create a painting inspired by myself and my children?
Absolutely ~ I am honored to create paintings inspired by the affection and connection of specific mothers and their child(ren). Most important to note, however, is that I focus on capturing the emotion and connection between family members – instead of a photo likeness. I like to see photos for inspiration, hair and eye color, and I like to know names and ages and anything else that is interesting ~ but I do not strive for a likeness of the individuals. I strive to create a flowing, loving and emotional piece inspired by your family’s connection.
See additional information about Commissioned Paintings here.
Q: Can I purchase a specific print, but with different hair or eye colors?
Each print is created from an original painting ~ so editing of each print is unavailable, however, see above for information on commissioned pieces: a painting created just for you!
Q: If I buy an original painting, do I hold the rights to that image?
Katie m. Berggren retains sole full ownership & reproduction rights to all KmBerggren paintings, even after the original piece has sold. This is a standard practice throughout the art world. This means Katie m. Berggren art & design, LLC may produce prints or products from that image in any form.
I receive an enormous amount of questions about the use of my mother & child paintings ~ I’m honored that this work is so appreciated, and I want it to be enjoyed. I appreciate you following the below guidelines, to diminish improper use by those who might like to illegally profit from the KmBerggren painting collections. All of my pieces are copyrighted and registered.
Q: May I use a KmBerggren painting as my avatar (profile picture) on Facebook?
Absolutely, you may! As long as you kindly provide a credit line in the caption of the photo. Here is the credit line to use: “Artwork ©Katie m. Berggren ~ http://www.kmberggren.com”
Q: May I use a KmBerggren painting as my company’s logo? Or as an image on my company’s website?
Most likely! Shoot me an email with your company information, and we can talk about the process of specifying an image for your logo/branding needs. Katie m. Berggren’s art may not be used for any for-profit or commercial ventures or for use on any commercial websites without a contract which has been approved and signed by Katie. Your respect in this matter honors my unique work and those who purchase my work every day.
“I was moved to tears yesterday looking through the prints that I selected..
I had seen each one previously, yet physically holding such beauty in my hands
it was as if I was seeing each print for the first time again...
My baby girl wandered over to see what momma was gazing so intently at & let out an "awwww".
From the transformational momma art to the quality of the products to the packaging to the handwritten notes...
I was left without breath& silently fulfilled. Thank you a million times more
for doing what you do ever so elegantly.”
~ Brooke in Oklahoma
Q: May I use a KmBerggren painting as my non-profit organization’s logo? Or as an image on my non-profit’s website?
Shoot me an email with your non-profit’s information, and we can talk about the process of specifying an image for your logo/branding needs. Katie m. Berggren’s art may not be used for any for-profit or commercial ventures or for use on any commercial websites without a contract which has been approved and signed by Katie.
Q: May I feature a KmBerggren painting on my blog with one of my blog posts?
Certainly, that's cool ~ however ~ please include a credit line such as "Artwork © Katie m. Berggren, http://www.KmBerggren.com" ~ AND if you email me the blog post once it is posted, there is a good chance I'll share it with my community and post it on my Media page = more exposure for you!
Q: May I publish a KmBerggren painting in my book or magazine?
I would love to talk with you about an option that will work for both of us. I am not prepared to allow my paintings to be used or reproduced in any commercial (for a business) manner without a signed contract and compensation to the artist
Q: What if I find Katie’s art misused elsewhere?
If you suspect that a KmBerggren painting is being reproduced or sold illegally, or being used on an website without permission, please send me an email. I appreciate the respect, integrity and support of my valued community of collectors!
Q: Can I purchase your work and resell it at my shop?
Yes, I do offer wholesaling opportunities ~ please visit the Wholesale Page for further information!
Archival Prints & Framing
Get my Framing e-book here
Q: Why do the prints have white margins?
All prints are created from original paintings. Original paintings are created in a variety of sizes from 4×4” to 40×40”! In order to make the images accessible as 8×10”, 12×12” and 13×19” standard-sized prints without cropping off a portion of the image (ie: you lose part of the original image), there is a white border to cushion the image. The white border acts as a faux matte for the 8×10” and 12×12” prints, making framing easier and potentially less costly. Allowing the pieces to be printed in standard sizes, allows them to be framed with off-the-shelf frames!
The 13×19” prints are created with giving you the largest image-size possible in mind. I create the largest print I can on the 13×19” stock, with an edge for protection. The top and bottom margins will vary depending upon the format (rectangular or square) of the original painting. These prints will not work in a standard frame. See below for an idea on how to frame the 13×19” prints!
Q: How shall I frame my lovely new print, now that I have it?
The 8×10” and 12×12” archival prints fit into standard sized off-the-shelf frames! For the larger, 13×19” prints, purchase an off-the-shelf standard frame in an 18×24+ size, then take the print to the framing counter and pay only for a custom cut window mat. Put it all together at home and voila! A beautifully framed piece without the custom framing price.
If you have a question that is not listed here, please do not hesitate to shoot me an email, or give me a call at 360.213.7879.